Terms & Conditions

By visiting and using this website you agree to our terms and conditions, shipping terms and privacy policy. If you have any questions or concerns please contact Tokar Estate Pty Ltd directly for further information.

Please do not use this site if you do not agree with these conditions of use.

 

AGE POLICY

Tokar Estate Pty Ltd does not sell alcohol to persons under the age of 18, and we make every effort to ensure that alcoholic beverages are not delivered to anyone who is under the age of 18. By using this site you confirm that you are over the age of 18 and you acknowledge that the person receiving a shipment of alcoholic beverages from Tokar Estate Pty Ltd is over the age of 18.

 

PRICES

Prices are quoted in Australian Dollars (AUD) and include 10% GST.

STOCK AVAILABILITY

Every effort is made to ensure our website, pricing and stock levels are current. In the unlikely scenario that circumstances change and we are unable to fill your order we will offer you an alternative or issue a full refund.

 

WINE CLUB

When signing up for our subscription wine club products you hereby authorise Tokar Estate Pty Ltd to invoice on a repeated subscriprion basis via PayPal for the relative annual and/or bi-annual purchases. You acknowledge that upon payment the wine will be shipped on the after initially signing up, further mixed dozens will be shipped according to the frequency of the subscription product purchased.

You understand that it is your responsibility to inform Tokar Estate Pty Ltd of any change in address or delivery details. Charges associated with recovery of wines delivered to an old or incorrect address will be the responsibility of the member.

Tokar Estate Pty Ltd is to be notified in writing at least 2 weeks before the scheduled mail out if you would like to cancel your subscription.

All personal information provided to Tokar Estate Pty Ltd will remain confidential and will not be supplied or sold to third parties.

Tokar Estate Pty Ltd understands the importance of privacy and security. We are committed to protecting the information we collect from you and guarantee that it will only be used for the purposes of providing your wine orders and related services as per your request.

 

RETURNS

Tokar Estate Pty Ltd accepts returns where the products you receive are different from those ordered. Products that are returned must be in their original and undamaged condition.

 

 

CHANGES TO ANY OF OUR POLICIES

We reserve the right to make changes to any of our policies and any content on our website from time to time and without notice. We encourage all customers to check our website, terms and conditions, privacy policy and shipping terms pages frequently to ensure that they are aware of our current policies and product information.

 

ENDORSEMENT OF LINKS

This website may contain links to websites operated by third parties. We have not and do not necessarily endorse or approve these websites, their materials or their owners.

 

TRADEMARKS

This website includes registered and unregistered trademarks which are owned by Tokar Estate Pty Ltd Pty Ltd, Use of this website does not grant any license or right to use any trademarks or other intellectual property.

 

COPYRIGHT

Unless otherwise acknowledged, copyright in all material on this web site is owned by Tokar Estate Pty Ltd. Tokar Estate Pty Ltd reserves all rights in such material. Persons wishing to reproduce any content contained within this web site must seek Tokar Estate Pty Ltd’s written permission. No part of the website may be partially or wholly copied, downloaded, reproduced, modified or distributed in any way without Tokar Estate Pty Ltd’s express written permission.

 

DISCLAMER

No warranty or guarantee of a cure is expressed or implied with any information at this site, nor does Tokar Estate Pty Ltd Pty Ltd make any representations regarding the use or the results obtained with the information. In no event shall Tokar Estate Pty Ltd Pty Ltd, its employees or associates be liable to any person or individual for any loss or damage whatsoever which may arise from the use of this site or any of the information available at this site. Nor does Tokar Estate Pty Ltd Pty Ltd take any responsibility for the information contained in Tokar Estate Pty Ltd’s website and any advice is to be used at your own discretion.

Furthermore, we cannot guarantee that any file or program available for download from or via our website or from any website linked to our website is free from virus or any other condition which might or could damage or interfere with data, hardware or software with which it might be used. In accessing the website, you assume all risk of use of all programs and files on this website, and you release Tokar Estate Pty Ltd and all its associates entirely from all responsibility or liability for any consequence of or arising out of your use of this website or any website linked to this website.

 

The laws of Victoria, Australia, govern these Terms and Conditions. This website and its contents are owned by Tokar Estate Pty Ltd trading as Tokar Estate ABN 44 096 819 797 of 6 Maddens Lane, Coldstream VIC 3770. Victorian Wine and Beer Producers Licence 32603325

 

PRIVACY POLICY:

 

Tokar Estate Pty Ltd respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles.

 

Tokar Estate Pty Ltd is committed to respecting and protecting the privacy of your personal information by informing you about the type of information we collect and how this information is used. We assure you that your personal information is kept strictly confidential and understand its security is of great concern to you.

We receive and store any information you enter on our website or give us in any other way through forms on our website, when you place an order in our online store, any emails you send to us or any other similar methods. We use this information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our site, processing your orders and communicating with you.

We receive and store certain types of information whenever you interact with us. We use cookies to track your purchases and if/when you are logged onto our site. If you have cookies switched off you will not be able to purchase from this site.

We may also collect data provided by Google Analytics such as your usage patterns on our website including the time you spend on our website and which parts of our website you are visiting. This information only tracks your usage patterns and does not identify you personally in any manner whatsoever. We may use this information to help tailor our website’s content to improve our customers’ shopping experience.

Under no circumstances, except those required by law, to process an order or to conduct our daily business activities, will we make your information available to any third party. We are not in the business of selling your personally identifiable information and respect its security.

 

 

SHIPPING TERMS

 

DELIVERY

We dispatch orders within 1 – 2 business days. Delivery timeframes specified by us are indicative only. Tokar Estate Pty Ltd is not liable for any loss or damage as a result of delivery timeframes or delays. If express delivery is required, please contact Tokar Estate Pty Ltd directly.

Deliveries to capital cities will usually be delivered within 2–5 business days, excluding Perth and Darwin which will usually be delivered within 10 business days. Deliveries to remote regional and outlying areas and to addresses in remote Western Australia, islands off the coast of Tasmania, Far North Queensland and the Northern Territory may take between 9-26 days.

Shipping times may be affected by public holidays and peak delivery periods. Tokar Estate Pty Ltd recommends supplying a business address or post office box where possible. At the address the person who accepts the delivery must be aged 18 years or over (and may be asked to provide proof of age).

 

 

Australia post will deliver to your door, or leave a card for collection at your local post office. Australia Post will require a person of 18 years of age or older to be present to sign for the delivery.

 

TRANSIT DAMAGE

If any wines are damaged in transit, please contact Tokar Estate Pty Ltd directly on 03 5964 9585. We will make arrangements to replace or provide a credit for the damaged items where we are made aware within 3 business days.

 

DELIVERY ADDRESS

It is the obligation of the customer to ensure the recipient’s delivery address is correct.  Failure to provide the correct delivery details may result in incorrectly delivered goods or undelivered goods without compensation. We accept no liability for incorrectly delivered or undelivered goods.

For business, school and hospital addresses, we accept no responsibility for delivered items that are redirected to the mailroom, front desk, reception, or elsewhere.

 

DELIVERY FEES

We can provide quotes if you would prefer express or overseas delivery

 

Minimum two (2) bottle order with Australia Post. Cellar door pick up is welcome.

 

Victoria and Sydney Metropolitan areas:

2-6 bottles – $10.00

12 bottles or more – free

 

All other states and areas

2-6 bottles – $15.00

12 bottles or more – $25

 

A freight quote will be provided for any other destination within Australia

 

Overseas export is available. Our preferred shippers are DHL Couriers. Price estimates to be advised. Shipping rates are discounted on Multiple Cases. The following are indicative of the shipping rates we offer:

USA $260.00 per case

Japan $160.00 per case

NZ $125.00 per case

Asia (Hong Kong, Singapore) $160.00 per case

UK $210.00 per case

Europe $270.00 per case