Wine Club Terms and Conditions

WINE CLUB TERMS AND CONDITIONS

Under the Liquor Control Reform Act 1998 it is an offence 
To supply alcohol to a person under the age of 18 years (penalty exceeds $23,000) 

For a person under the age of 18 years to purchase or receive liquor (penalty exceeds $23,000)

Liquor Licence No. 32602963

You must not order or purchase goods from us: If you are aged under 18; for re-sale purposes (all goods must be purchased for personal use) 

Changes policy: 
Changes can be made to the wines in the subscription up to 10 days prior to the date of the subscription being dispatched.

Cancellation policy: 
Subscriptions can be cancelled at the conclusion of the subscription period (24 bottles delivered from first subscription delivery). If you would like to cancel your subscription before the conclusion of the subscription period a $100 cancellation fee will apply.

To cancel your subscription at any stage please email: wineclub@tokarestate.com.au.

Pause policy: 
You may pause your subscription once per year at anytime for up to 90 days. Your subscription will commence again at the end of the pause period and will continue until the full subscription has been dispatched. e.g, a quarterly subscription is paused after one delivery, there would be three more deliveries before the subscription ends at the end of the pause period. 

Renewals policy: 
Subscriptions automatically renew unless cancelled by the member at the end of the subscription period. Please see cancellation policy for information on cancelling subscriptions.

Deliveries policy: 
For subscription packs your first order will be dispatched with the next allocated pack run in the calendar year, then subsequent deliveries will be dispatched on the first week of the month that follow every 3 or 6 months depending on subscription frequency.

Unsuccessful deliveries as a result of incorrect addresses given by members will incur a redelivery charge, these charges will be at the rate charged by the courier. 

Upon approval of your payment, we will ship ordered goods to your nominated street address within 5-10 working days, depending on where in Australia it is being shipped to. 

If goods are damaged in transit, we will arrange collection of damaged goods and replace them at our cost. 

If a wine is not available, we will replace with a similar wine of equal or greater value. 

If the goods are faulty, not of merchantable quality, defective or not fit for their purpose, we will arrange for their collection and will either replace the goods or provide a full refund, at your choice.

Membership benefits policy:
Membership benefits are for the sole use of the member and cannot be transferred, exchanged, gifted or sold for commercial gain.

Membership benefits are void for the duration of a membership pause and will recommence on recommencement of the subscription.

Discounts for the restaurant and free cellar door tastings must be booked in advance and the member must give their name and membership number when making a booking. Restaurant discounts and free cellar door tastings are only valid when the member is in attendance at the restaurant booking or cellar door tasting. Member discounts for the restaurant and cellar door cannot be used in conjunction with any other discount or promotion at any venue or event on the estate or on the website.

Membership benefits commence from the date of the first subscription dispatch and conclude on the date of the last subscription dispatch.

Tier Wine Club benefits last for 12 months from when the tier level was achieved.

Subscription Memberships will be cancelled after two failed payment attempts to retrieve payment and cancellation fee will be payable.

Payment Policy: 
Credit cards will be charged the week before the subscription is due to be dispatched. Members will receive a reminder to confirm their wine selection 3 weeks prior to dispatch and another 1 week prior for payment reminder. By joining the Tokar Wine Club, the member authorizes Tokar Estate to make charges to the nominated credit card. 

It is the members responsibility to ensure that the credit card details are kept up to date in the member portal. 

If payment is unable to be processed for any reason, membership benefits will be suspended until payment is up to date and no subscriptions will be dispatched without payment.

Member Data Collection and Privacy Policy:
Members data will not be shared with any third party, except for the purposes of providing delivery details to delivery partners.

Members are responsible for ensuring that there delivery, contact and payment details are kept up to date via the customer portal. Tokar Estate cannot except any responsibility for any losses or damages as a result of members failure to update the above forementioned details.

Terms & Conditions subject to change, please see Wine Club Terms & Conditions for any changes.